Privacy Policy
Universal Healthcare Consulting
Effective Date: July 29, 2025
Last Updated: July 29, 2025
1. Overview
At Universal Healthcare Consulting (“we,” “us,” or “our”), we are committed to protecting your privacy and maintaining transparency about how we collect, use, and safeguard your personal information. This Privacy Policy applies to all information collected through our website, communication channels, and consulting services.
By using our services or visiting our site, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
A. Information You Provide
We collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number (mobile and/or business)
- Job title and organization
- Any details you submit through forms, scheduling tools, or direct communication
B. Automatically Collected Information
We may also collect certain technical data automatically, such as:
- IP address
- Browser and device type
- Referral source
- Pages viewed
- Date/time of access
3. How We Use Your Information
We use your information to:
- Respond to your inquiries
- Provide consulting services and professional recommendations
- Send service updates, appointment reminders, and follow-ups
- Deliver newsletters and industry insights (with your consent)
- Communicate via email, phone, or SMS text messages (see Section 6)
- Improve our website, marketing strategy, and client experience
- Comply with applicable laws and regulations
We do not sell or rent your personal data.
4. HIPAA Compliance (If Applicable)
If our consulting work involves the handling of Protected Health Information (PHI), we comply fully with the Health Insurance Portability and Accountability Act (HIPAA). We only access PHI when necessary and under contractual agreements with covered entities. PHI is:
- Stored securely using encryption
- Accessed only by authorized personnel
- Never shared without appropriate authorization
5. Communication Protocols (Email, Phone, and Text)
We may contact you by:
- Email
- Phone
- SMS text message
You have control over your communication preferences and can opt out at any time (see Section 7).
We comply with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, ensuring all communications are consent-based, relevant, and non-intrusive.
6. SMS Communication Policy
We may use SMS (text messaging) for business-related communications, including:
- Appointment confirmations and reminders
- Service updates or alerts
- Follow-up information after consultations
- Invitations to provide feedback or engage further (with consent)
A. Consent to Receive SMS
- You will only receive SMS messages from us if you have opted in voluntarily, either through our website, a contact form, a scheduling tool, or written communication.
- Standard message and data rates may apply, depending on your mobile carrier.
B. Frequency
- SMS frequency varies based on your engagement with our services, but we strive to keep messages limited to essential or requested information.
C. Opting Out of SMS
You may opt out of receiving text messages at any time by replying:
- “STOP” to any SMS message we send
- Or emailing us at [Insert Contact Email] with the subject line “Unsubscribe from SMS”
Once opted out, you will no longer receive SMS messages unless you re-enroll by providing fresh consent.
D. Security of Mobile Numbers
- Your mobile number is stored securely and is never sold, rented, or shared with third parties for marketing purposes.
- We do not use text messages for promotional campaigns unless you have explicitly consented to such communications.
7. Opt-Out Options and Privacy Choices
You may opt out of communications or data collection in several ways:
- Email: Click the “unsubscribe” link at the bottom of our emails or email us directly at [Insert Contact Email]
- SMS: Reply “STOP” to any message or contact us as noted above
- Cookies: Use browser settings to restrict tracking and cookies
- Data Access or Deletion Requests: Contact us to review, update, or delete your personal data
We honor all opt-out and deletion requests promptly and in accordance with applicable U.S. laws.
8. Data Sharing and Third-Party Services
We only share your information with:
- Trusted vendors that assist in delivering our services (e.g., email/SMS platforms, scheduling tools)
- Legal authorities, only when required by law
All third-party vendors are contractually obligated to protect your data and use it solely for business purposes on our behalf.
9. Data Retention
We retain your data only as long as necessary for business or legal purposes, including:
- Inquiries and form submissions: up to 24 months
- Consulting records and client communications: up to 7 years
- SMS opt-in history: up to 2 years or until opt-out is received
10. Data Security
Your data is protected through:
- SSL encryption on our website
- Secure data storage systems
- Access controls and staff confidentiality protocols
- Ongoing monitoring and system updates
We take all reasonable measures to safeguard the data you share with us.
11. Children’s Privacy
Our website and services are not intended for use by individuals under the age of 16. We do not knowingly collect data from children. If you suspect that a child has submitted personal information to us, please contact us for immediate removal.
12. Policy Changes
We reserve the right to modify this Privacy Policy. Changes will be posted on this page with an updated “Last Updated” date. We encourage users to review this policy periodically.
13. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Privacy Officer
Universal Healthcare Consulting
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Mailing Address: [Insert Business Address]