Universal Healthcare Consulting brings deep industry expertise and a proven track record to help office-based and ambulatory surgical facilities achieve and maintain the highest standards of patient safety. From facility buildouts to accreditation readiness and ongoing compliance, we’re with you every step of the way.
At Universal Healthcare Consulting, we don’t just help your surgical facility get accredited—we help you get there faster. What sets us apart is white-glove service from trusted industry leaders who know healthcare compliance and accreditation inside and out.
With over 25 years of experience, we combine personalized service, unmatched expertise, and cutting-edge tools to help your facility achieve and maintain accreditation—faster, easier, and without the stress.
We’re more than consultants—we’re your long-term partner. Universal Healthcare Consulting is your one-stop shop for every stage of your facility’s journey, from startup to full-scale operations. We deliver everything you need to grow and stay compliant in a constantly evolving healthcare landscape.
At Universal Healthcare Consulting, we believe strong, supported facilities are the foundation of quality healthcare. Our mission is to simplify the path to accreditation and compliance—so you can focus on delivering exceptional care.
Here’s how we make that happen:
Our seasoned consultants and industry specialists are dedicated to guiding your facility through every step of the accreditation and compliance journey.
Co-Founder & Chief Executive Officer
Eric Conn is the CEO and co-founder of Universal Healthcare Consulting, a national leader in
regulatory compliance, accreditation, and risk management for office-based surgical practices and ambulatory surgery centers. With over three decades of experience in healthcare consulting, Eric has built a reputation for innovation, integrity, and operational excellence. Under his leadership, UHC has developed UHCloud, the industry’s only comprehensive compliance platform, empowering clients to stay ahead of regulatory requirements while improving patient safety and efficiency. Eric’s strategic vision and client-focused approach have driven UHC’s consistent growth and earned the trust of hundreds of healthcare providers across the country.
Co-Founder & Vice President
Debbi Conn, a Registered Nurse since 1985, has extensively shaped the landscape of state, federal, and accrediting organization outpatient surgery compliance and risk management through her co-founding role at Universal Healthcare Consulting, Inc. Her hands- on involvement has led to over 300 national facilities achieving full accreditation and maintaining compliance. A licensed risk manager with a background in critical care nursing, along with her contributions to Florida’s Board of Medicine & QUAD A, Debbi’s expertise is pivotal in ensuring that surgical centers adhere to the highest standards of patient safety and regulatory compliance.
Director, Business Development
Chris Hoey serves as the Business Development and Client Partnerships Leader at Universal Healthcare Consulting, where he specializes in connecting outpatient surgical centers with innovative compliance and accreditation solutions. With a strong background in healthcare consulting, Chris is dedicated to helping facilities streamline operations and enhance patient safety through tailored strategies and technology-driven tools like UHCloud.
Director, Quality Improvement
Erika is a QA Specialist at Universal Healthcare Consulting and leads the team in Quality Improvement initiatives. She specializes in supporting Ambulatory Surgery Centers and Office-Based Surgery Centers in meeting and exceeding regulatory and accreditation standards, including those from AAAHC and Quad A. With a bachelor’s degree in Healthcare Services and Administration from the University of Central Florida, Erika brings a collaborative and solution-oriented approach to every facility. Her focus is on simplifying complex compliance challenges and strengthening quality programs to ensure long-term success.
Director, Support
Stefanie has been a valued member of the Universal Healthcare Consulting team since 2021, bringing a strong background in business, marketing, and customer service. A graduate of Washington University, she began her career as a retail Buyer, where she developed a lasting appreciation for structure, organization, and client-focused solutions. At UHC, Stefanie contributes her strengths in project management, employee training, and protocol development. Known for her leadership and team-oriented mindset, she brings upbeat energy and a collaborative spirit to both her colleagues and clients.
Regulatory Compliance
Olivia brings a lifelong connection to the healthcare field shaped by both personal roots and professional experience. With a Master’s degree in Healthcare Administration and a career spanning key roles in medical operations, Olivia blends deep industry knowledge with a passion for research and precision. Raised in a family of healthcare providers, she brings an innate understanding of clinical environments and the regulatory landscape. At Universal Healthcare Consulting, she brings a detail-oriented approach to every project, supporting clients with thoughtful, research-driven strategies that promote regulatory compliance, safety, and operational excellence.
Credentialing Specialist
After earning her Bachelor’s Degree in Elementary Education from Florida Gulf Coast University, Melissa spent six years teaching in Broward County before transitioning into the healthcare compliance field in 2020. Melissa brings strong attention to detail and a deep sense of satisfaction in helping facilities maintain fully compliant employee files. She takes pride in being part of the UHC team and continues to grow her expertise in credentialing and compliance each day.
Compliance Consultant, QA Specialist- AAAHC
Melissa a seasoned perioperative RN with over 15 years of clinical experience and more than two decades in the outpatient surgical setting. She brings deep expertise and a steadfast commitment to patient safety and high-quality care. Melissa is passionate about fostering a culture of continuous improvement, collaboration, and excellence. Her leadership supports environments where both patients and staff can thrive.
Compliance Consultant, QA Specialist- AAAHC
Heidi Sanchez Perez is a seasoned perioperative nurse with a strong passion for building and elevating healthcare environments. She has successfully launched and led an ambulatory surgery center from the ground up, gaining invaluable experience as an administrator. Heidi is driven by a deep commitment to helping others succeed and brings that mindset to every client she supports. At UHC, she provides hands-on guidance and strategic insight to help practices and surgery centers grow and thrive.
Compliance Consultant, QA Specialist- QUAD A
Lindsay brings over 20 years of healthcare experience to her role as a Quality Improvement and Accreditation Specialist at Universal Healthcare Consulting. She began her career as a paramedic before transitioning into risk management in 2012. Since then, she has earned her nursing degree and served as both an RN and administrator in a high-volume surgery center in Chattanooga, TN. In 2024, she returned to UHC, where she now helps facilities strengthen their quality programs and maintain accreditation compliance.
Compliance Consultant, QA Specialist- QUAD A
Summer is a Risk Manager at Universal Healthcare Consulting with a specialized focus on Quad A compliance. With several years of experience as a registered nurse in the plastic surgery field, she brings valuable insight into both clinical care and regulatory requirements. Summer is passionate about building trusted client relationships and guiding facilities through the accreditation process with clarity and confidence. Her goal is to be a reliable resource and help ensure each center is positioned for long-term success.
Compliance Consultant, QA Specialist- QUAD A
Toni is a Risk Manager at Universal Healthcare Consulting with a strong background in plastic surgery practice management and healthcare operations. She brings specialized expertise as a Healthcare Compliance Specialist, focusing on QUAD A accreditation and Florida Board of Medicine standards. Toni is dedicated to guiding clinical teams through the complexities of compliance while promoting patient safety and operational excellence. Her hands-on approach supports facilities in achieving and sustaining high standards across all areas of care.
Compliance Consultant, QA Specialist- FL Board of Medicine
George serves as the lead QA Specialist for Universal Healthcare Consulting’s Florida Board of Medicine compliance department. He is dedicated to helping office-based surgery clients achieve and maintain full compliance with accreditation standards and state regulations. George brings a strong focus on implementing best practices that support patient safety and operational efficiency. His role is key in ensuring that facilities remain prepared, compliant, and aligned with the latest regulatory expectations.
QUAD A Support Specialist, Project Manager- UHCloud
Vanessa began her career in healthcare in an entry-level role at a GI facility before joining Universal Healthcare Consulting in 2022 as a Support Team member. Though she entered the organization with limited clinical experience and no formal background in risk management, her drive to learn and grow quickly became evident. She now serves as the Quad A Support Specialist, playing a key role in assisting the QA team in managing compliance and accreditation efforts for over 100 clients nationwide. In addition to her client-facing responsibilities, Vanessa has taken on a leadership role in UHC’s ongoing software development efforts for the UHCloud.
Recognizing her initiative and attention to detail, she was named Project Manager for platform and continues her dedication to constantly reenergizing it. Vanessa remains committed to contributing innovative ideas that streamline operations, support client success, and enhance patient safety across the ever-evolving healthcare landscape.
Florida BOM Support Specialist
Metthaina is the Florida Board of Medicine Support Specialist at Universal Healthcare Consulting. Since graduating from Florida Gulf Coast University, she has developed a strong foundation in regulatory compliance, cloud-based monitoring, and client support. Metthaina works closely with outpatient surgical facilities across Florida to ensure alignment with state requirements and regulatory standards. She is proud to support UHC’s mission of advancing patient safety and operational excellence statewide.
AAAHC Support Specialist
Elyse brings over 14 years of experience in the surgical field, with a strong background in
both clinical support and operational workflows. She spent ten years at an AAAHC-accredited facility, where she played a key role in surgery assistance, sterilization oversight, material coordination, and implant claim management. Elyse’s well-rounded expertise reflects her deep commitment to patient care, safety, and efficient surgical operations. At UHC, she supports facilities in elevating their standards and ensuring smooth day-to-day function.
Join 300+ healthcare facilities streamlining accreditation with UHCloud® and expert consulting.
